
IT Support Engineer (M/F)
- Emploi
- Côte d'Ivoire
- Abidjan Posté il y a 11 jours
- Posté il y a 11 jours - Candidatures Acceptées
Détails de l'Offre
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Rémunération Attractif
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Expertise Confirmé(e)
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Expérience 04 ans
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Genre Homme/Femme
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Domaine MINE & PETROLE
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Niveau BAC+5
Description du Poste
Empower Talents & Careers is recruiting a Support Engineer for a client in the mining sector.
Main purpose:
The IT Support Engineer serves as the primary point of contact for all end-user IT inquiries and issues. The role is responsible for providing prompt, effective, and professional technical support, advice, and solutions to ensure the smooth operation of all IT systems and a positive user experience. This role requires strong problem-solving skills to diagnose and resolve a wide range of technical and procedural issues. A key part of the role is collaborating with all IT support colleagues in Resolute to ensure seamless service delivery across all locations.
Key responsibilities:
Sustainability
- Strict compliance with health, safety and environment (HSE).
- Use proper tools and report risks proactively.
- Actively support HSE initiatives.
Commerciality
- Contribute to business objectives.
- Make decisions aligned with KPIs and deadlines.
Leadership
- Always perform at your best and collaborate effectively.
- Act with respect, honesty and integrity.
Helpdesk & technical support
- Handle IT queries via phone, email or ticketing.
- Diagnose and resolve hardware, software and network issues.
- Escalate complex cases when necessary.
User assistance & training
- Provide clear guidance on IT procedures and best practices.
- Create user-friendly documentation and knowledge base articles.
- Deliver short training sessions when needed.
- Device & systems management
- Configure and deploy laptops, desktops and mobiles.
- Install and update software, ensuring proper licensing.
- Manage user accounts in line with security policies.
Problem diagnosis & improvement
- Document support interactions accurately.
- Identify recurring issues and suggest improvements.
- Act as a bridge between users and IT teams.
Collaboration & partnership
- Work with CDI IT engineers to share knowledge.
- Provide mutual support to ensure coverage across sites.
- Collaborate with remote sites for unified practices.
Profil du Poste
Qualifications / Experience & skills:
- Degree or HND in computer science or related.
- Cisco CCNA, CompTIA A+/N+, MCP or Office 365 preferred.
- Fluency in English.
- Min. 4 years’ experience as a Support Engineer.
- Solid understanding of IT infrastructure and technologies.
- Strong problem-solving and communication skills.
- International experience is an asset.
Other information:
- Office-based with occasional travel.
- Flexibility for evening/weekend work.
- Motivation, integrity and collaborative spirit.
Application file:
- Upload your CV to this website
- Professional references must appear on your CV (if available)
If your application is successful, an EMPOWER consultant will contact you to collect the following additional information:
- Cover letter
- Copy of diplomas/certificates
For more information or if you have any difficulties submitting your application, please contact us at the following number: (+225) 0779048205