EMPOWER Talents and Careers recruits for a client based in Ghana, a Credit Collector (H/F).

Reporting to the Financial Controller, your main missions revolve around 3 main areas:

Management of collections :

•          In collaboration with the MD & Financial Controller, be a source of proposals to create or adapt if necessary the procedures for obtaining, monitoring and collecting credit
•          Update or create files for all debtors
•          Follow-up of litigation in relation to the Legal department ;
•          Keep track of assigned accounts to identify unpaid debts ;
•          Plan the procedure to be followed to recover the unpaid debts ;
•          Locate and contact debtors to find out their payment status ;
•          Negotiate repayment terms or payment plans ;
•          Manage questions or complaints ;
•          Investigate and resolve discrepancies ;
•          Build trusting relationships with debtors where possible to avoid future problems ;
•          Alert the superiors of debtors who are unwilling or unable to pay if necessary ;

Risk management:

•          Study the risks and participate in the validation of credit to customers ;
•          Sensitization of sales teams on possible risks by studying payment methods and deadlines ;

Reporting :

•          Ensure the weekly review of customer receivables with each sales representative and alert them to collection difficulties ;
•          Define a monthly planning of the collection objectives for the month
•          Ensure the weekly reporting of customer receivables ;

JOB PROFILE

Skills  

Essential knowledge (Hard-skills)

•          Good knowledge of recovery techniques ;
•          Professional English ;
•          Knowledge of the country's legal requirements ;
•          Good knowledge of SAP ;
•          Advanced mastery of Excel ;

Qualities required (Soft-skills)

•          Rigorous, Pugnacious, Diplomat, Autonomous ;
•          Good interpersonal skills and being a force of proposal ;
•          Good negotiator, persuasive and results oriented ;

Training and experience

•          Higher education (minimum Bac + 2) in accounting and finance, business management, communication , legal  or any other training relevant to the position ;
•          A solid experience as a credit collector (Minimum 3 years of experience) will be an advantage

Job location in Accra